TICKETS/TOURNAMENT INFO

When is the Tournament?

• February 1-9, 2025'

Where is the Tournament?

• Ford Center at The Star, Frisco, TX

What players can we expect to participate in the tournament?

• TBD – Approximately three players are announced in the October/November window and the rest are announced 40 days before the tournament.

How many sessions will the tournament be?

• 15 Sessions + The Women’s Tennis Classic

What are the Ticket Premium Packages available?

• They will be announced shortly

When can I purchase tickets?

• Single Sessions will be on sale November 2025

When can I purchase weeklong packages are available?

• Full Weeklong packages will be on sale October 2024

If I am Cowboys Season Ticketholder will there be a presale or promotional offer?

• Yes

What payment plans are available?

• Pay in full
• Monthly (purchase-February etc)

What is the bag policy?

• Click here for bag policy.

When do the gates open?

• Gates open an hour before matches start.

Where do I park?

• 9 Cowboys Way, Frisco, TX 75034 is the address for The Ford Center at The Star. Please click here to view available parking garages.

Is the tournament televised?

• Click here for the TV schedule. 

Can I leave the courts and re-enter?

• Re-entry is not allowed.

Do you have ADA seating?

• Yes we have ADA seating. Please contact the box office directly to purchase: 678-894-393

I've bought my ticket. Where can I watch tennis?

• A purchased ticket will give you access to our two competition courts (Stadium & Grandstand courts) plus four practice courts. The seat number and location on your ticket is for stadium court, access to the grandstand court is also included and seating is first come first served. 

Will one ticket allow me to watch both the afternoon and evening sessions?

• No. You will need two different tickets to attend on any day that has an afternoon and evening session.

What is a session?

• Most days consist of two sessions - a day and night session. Tickets are required for each session. Within those sessions there are normally at minimum two matches being played (until you get to the semi-finals/finals). You may enter the grounds up to an hour before the start of the first match of the session. 

Does my child need a ticket?

• Children over the age of 24 months require a ticket.

Are all ticket sales final?

• All SALES ARE FINAL. All events, prices, personalities, performances, venues, dates and times are subject to change without notice. This ticket will not be replaced, refunded or exchanged for any reason whatsoever. The following policy applies to individual session tickets purchased directly (and not via ticket auction, exchange, resale or other secondary ticket outlet) through DallasOpen.com or in person at the tournament box office. Please note that this policy does not apply to any weeklong duration packages or suites. Nor does it include any tickets issued on a complimentary or trade basis. If the tournament or a session(s) is postponed or cancelled due to weather or other causes beyond our control, tournament management will make every effort to reasonably accommodate the individual session ticket holder on a subsequent session, if held. Dallas Open cannot guarantee ticket availability, exchange of equal value or comparable seat location. All ticket exchanges are final, and there will be NO REFUNDS OR CREDITS. In addition, patrons are advised that the Dallas Open schedule of play is subject to change for all sessions. Tickets are not eligible for refund or exchange due to one or more changes in the Dallas Open schedule of play. 

VOLUNTEERS / BALL PERSONS / MEDIA

How do I volunteer?

• For more information or to apply, click here. If you have general questions about the volunteer program, you may contact us at [email protected] or 678-505-7731.

When are ball persons tryouts?

• Please visit the volunteer page for tryout dates. 

How do I get a media credential?

• Media can apply for credentials by clicking here.

   

  PLAYERS / DRAWS / MATCH SCHEDULING

  How is the draw made?

   

  • The draw is made the same way at every tournament. First, the seeds (the highest-ranked players in the draw) are placed in the draw (No. 1 on the first line, No. 2 on the last line and then the others in alternating order on pre-determined lines). Once the seeds are in place, the other players are drawn at random and placed on the empty lines -- starting at the top and going down the draw until it is filled.

   

   

  How is the schedule made?

  • The daily schedule is made with input from the ATP World Tour, the players, television and the tournament. The daily schedule is also called the Order of Play and doesn’t come out until the day before each match is to be played.

  When is the schedule made?

  • During each tournament, the schedule is made daily and usually is available around 8 p.m. It is then posted on this web site and is made immediately available to the Tournament Office, the media, etc.

   

  Can you tell me now when a particular player will play?

  • No. In a single elimination tournament, only one player advances. Since no one knows who will win or lose, no one knows who will play when. Rounds 1 and 2 are also based on seeding which gives certain players byes and their schedule is affected by the first Round of play.

   

  On how many courts are matches played?

  • Matches are played on two courts: Stadium Court and the Grandstand Court. Players can also be viewed on at least four practice courts.